The quality rating is calculated using the formula shown below. The rating must be less than or equal to 1.1% during the FTD Directory cycle in order to receive an FTD Quality Star. In addition, only member florists that fill a minimum of 100 incoming orders or more in the four month period are eligible to receive the FTD Quality Star.
1Delayed Response Program (DRP) Dollar
Value will include the dollar value of orders rejected beyond two (2)
hours, according to the FTD Delayed Response Program rules. Dollar value
of orders rejected after the delivery date, according to the FTD Delayed
Response Program rules.