Frequently Asked Questions
- What is WebGifts?
- FTD WebGifts is an inventory-free, consumer direct service offering a collection of both floral and non-floral gift and gourmet items for you to sell in your shop or on your website. No inventory and no risk.
- Where can I find photos and information about the program?
- You can download product images, descriptions and pricing information including SRPs when you visit FTDi.com/WebGifts.
- How will the products be shipped?
- Shipments will be sent via Federal Express or UPS. We do not guarantee specific time requests for deliveries. All carriers will deliver during regular business hours.
- How will an FTD WebGifts order show up on my Clearinghouse Statement?
- Your order will show up as a florist-to-florist order in Section B (noted as a WebGifts order).
- What do I do when the order comes to my shop?
- After you have received the order and payment has cleared, send the order through your Mercury system to WebGifts at 90-0233AA and make sure the WebGifts item number is the only text inside the "First Choice" field.
- Who can I contact about WebGifts?
- You can contact WebGifts customer service at 800.788.9000, email webgifts@FTDi.com or send a GEN-Message to 90-0233AA.
- If I have FTD WebGifts on my FOL site, how will I know when I receive an order?
- After a WebGifts sale is completed on your FOL site, a message will direct you to send the order to 90-0233AA.
- Can I charge more for FTD WebGifts products?
- Yes, you can charge as much as your market dictates. For example, if an item's SRP + delivery is $80, and it is sold on your site for $100, you need to send the order to 90-0233AA for $80 + delivery (the difference is additional margin for your shop).
- Will WebGifts carry the same products as FTD.COM?
- Yes, you will have access to sell many of the same gift products that FTD.com currently offers.
- How is the delivery price established?
- The delivery price is based on the suggested retail of the product and the cubic feet of the shipping box.
