WebGifts Policies

Participation Policy
To participate in the FTD® WebGifts® program, you must adhere to the following terms and conditions:

  • You must have, and regularly use, an email account.
  • FTD may reject orders due to vendor inventory shortages that may occur. Product substitutions of equal or greater value may be made at the sole discretion of FTD and the Vendor, once inventories have been exhausted.
  • If the vendor does not deliver a product, or there is a product quality issue, FTD will credit the cost of the product plus delivery. There will be no gift certificates or additional refunds of any kind issued.
  • If an order is submitted past the 12:00 pm CST cut-off time, FTD will not upgrade the shipping and will deliver the product on the next available delivery date. Orders received on Friday, Saturday or Sunday will ship the following Monday.
  • There are no deliveries made to Alaska, Hawaii, P.O. Boxes, APO/FPO, Canada or Puerto Rico, at this time.
  • By submitting orders to the WebGifts program, you are agreeing to the terms and conditions set forth above.

Delivery Policy

  • There is a 12:00 pm CST cut-off time for most items; if an item is ordered after that time it will ship the following business day.
  • Saturday delivery is available in most areas. There is no Sunday delivery available.
  • Orders received on Saturday or Sunday will ship the following Monday. Specific items including fresh fruit and gourmet may not be available for delivery on Monday.
  • A valid telephone number for the recipient needs to be provided in order to assist FedEx or UPS with delivery of your gift. If a valid phone number is not provided, then delivery for your gift may be delayed.
  • Changes to address information after the order has been shipped will result in a $12.00 charge.
  • The delivery service may leave the package at the door if no one is home. We do not guarantee time delivery requests.
  • Gifts to recipients in hospitals may take an additional 3-5 days for the hospital to process the order. Please make sure the recipient is still in the hospital.
  • Item cannot be shipped to P.O. Boxes or APO's.
  • Deliveries not available to Hawaii, Alaska or Canada.
  • Deliveries to remote areas may take an additional day.
  • Any order cancelation must be submitted prior to 11:00am CST on the shipping date (based on ship method). At Holiday time, order cancelations will require a longer time frame.