Frequently Asked Questions
- When is the FTD Clearinghouse Statement available?
- Your statement is available online within 2-3 business days after the first of the month at www.ftdi.com and click "FTD Clearinghouse Statement".
If you owe FTD, you can opt to have your debit balance transmitted to FTD each month, or your statement will be mailed on the 10th of the month and payment is due on the 25th of the month, regardless of weekends and holidays.
If FTD owes your shop money, you can opt to have your credit balance deposited on the 25th (or next business day) of each month at no cost or the 10th (or next business day) of each month at a cost of $3.75 per $1,000, or your FTD Clearinghouse Statement and payment check will be mailed on the 20th of the month.
- How can I stop receiving a paper statement?
- You can sign up to receive a paperless statement at www.ftdi.com and click "FTD Clearinghouse Statement." Update your Account Preferences, select "Change Preferences" and turn on "Electronic Statement Delivery." Unless you have opted out of receiving a paper statement, you will receive your monthly detail in the mail. A $5.99 monthly fee is charged for paper statements.
- Can I sign-up to receive payments from FTD as a direct deposit?
- Yes, Electronic Funds Transfer (EFT) is the preferred way for you to receive payments from FTD. To sign up for EFT payments, complete this form and send it in to applications@ftdi.com. For assistance, contact Member Services at 800.788.9000. You can also log in go www.ftdi.com and click "FTD Clearinghouse Statement." Update your Account Preferences, select "Change Preferences" and then turn on "Regular EFT" (no cost) or "Early EFT" (cost of $3.75 per $1,000) to update your account information.
- How do I change my bank account information for my direct deposit?
- To update your direct deposit information, log in go www.ftdi.com and click "FTD Clearinghouse Statement." Update your Account Preferences, select "Change Preferences" and then turn on "Automated Clearinghouse (ACH)" to update your account information.
- What is the due date for the payment of the FTD Statement?
- If you owe FTD, the payment is due by the 25th of the month, regardless of weekends and holidays.
- What is the address to mail the payment for my FTD Statement?
- U.S. Members can mail their payments to:
FTD, LLC
P.O. Box 854440
Minneapolis, MN 55485-4440
Canadian Members can mail their payment to:
FTD, LLC
P.O. Box 57480
Station A
Toronto, ON, Canada M5W 5M5
- What are my options to avoid paying a convenience fee for customer service assisted payments to my Clearinghouse Statement?
- FTD has several other ways to pay your monthly Clearinghouse Statement which have NO FEES associated with it:
- Pay by electronic check online.
- Sign up for Electronic Funds Transfer (EFT) and have your Clearinghouse Statement monthly balance due automatically debited from your bank on the 25th of the month.*
- Mail in a check to the lockbox address listed on your Clearinghouse Statement payment coupon.
- What is the convenience fee if I pay my FTD Clearinghouse Statement debit balance by credit card?
- Effective June 11, 2018, the following table reflects the fees associated to pay your FTD Clearinghouse Statement by credit card. Please note the additional $25.00 convenience fee will only be added to any FTD Customer Service assisted payments.
- When is the latest that I can pay my statement balance before a $50 late fee and an interest fee is charged?
- Payments have to be received by FTD before the 5th of the month before an interest fee will be applied to the balance due.
- What is the interest fee on late balances?
- The interest fee is 2.75% of the balance due to FTD. The minimum interest fee charged will be $59. If 2.75% exceeds $59, that amount will be charged instead of $59. As an example, if the balance due was $2,500, the interest fee that will be charged is $68.75 vs. $59.00.
- How can I earn rebates?
- All shops are eligible to receive rebates under the Dollars and Scents program offered by FTD. There is only one requirement you must meet each month:
- Full payment of FTD Statement balance must be received by FTD by the 25th of the month.
