Order Dispute Process
FTD Members have the opportunity for an order status to be reviewed by Member Services within 60 days of the statement posting.
Incoming Order Dispute
To ensure that Member Services has all the information needed to review the order, please communicate with the sending florist using the tools on your Mercury technology platform so it is documented.
Complete form here to request an order review.
Adjustment Dispute
To dispute an adjustment that is on your statement, please complete form here with the adjustment number and the order number and the reason why you are disputing. Attach photos showing the proof of delivery with the picture of the flowers and the address.
Delayed Response Dispute
To dispute a Delayed Response charge, please complete form here with the order number and the reason why you are disputing. Attach photos showing the proof of delivery with the picture of the flowers and the address.
If you have any questions, please contact Member Services at 800-788-9000.
To make it easier for members to access the information needed, adjustments listed in Section B in the statement now include the original order # and delivery date.
