FTD Delivery Service

On-Demand Pick-up & Delivery Program

The FTD Delivery Service is an online platform designed to help manage your delivery needs. FTD has partnered with DoorDash to give you access to a network of local professional delivery drivers - 7 days a week, 365 days a year.

Fully integrated with Mercury Cloud or available for Mercury Point of Sale users at www.FTDDeliveryService.com, the benefits include:

  • Labor savings. Reduce dependency of full-time drivers.
  • Vehicle savings. Fuel, maintenance, insurance, wear & tear, etc.
  • Flexibility. Alternative if your driver is unavailable. Schedule deliveries 24/7/365.
  • Delivery speed. Same day or timed delivery options.
  • Increase capacity. Deliver more local & wire orders during your peak times.
  • Professional delivery drivers. Better customer experience. Real-time email and/or text delivery confirmation. Will provide no-contact delivery.
  • No monthly fees. Pay per delivery when you use the service.

Program Instructions

Click the images below for instructions on how to create a delivery service order.


Program Details


On-Demand: Request pick-up between 9:00 a.m. thru 7:30 p.m.
Delivered 30 minutes after pick-up time.
Drivers require 30 minute notice before pick-up time
  FTD Delivery Service is currently available in the United States.
Coming soon to Canada.
$10.00 per delivery

Conveniently billed to your FTD Clearinghouse Statement

Available 7 days a week, 365 days a year.

For increased efficiency, a driver may pick up multiple orders
if they are within 3 miles of the other deliveries.

10 mile radius from shop/pick-up location

Program FAQs

How do I login to FTDDeliveryService.com?
All FTD Members have been setup with a login for FTDDeliveryService.com. Enter either your FTD Member Number as both the User Name and Password (will be case sensitive), or enter the same credentials that you are currently using to login to the FTDFlowerExchange.com website. If you need help, please contact us at 888.556.7424.
Will the delivery driver take multiple orders?
If you have multiple delivery orders for the same pick-up time, a delivery driver may take up to 5 orders. The automated routing system will determine the most efficient transit time to deliver flowers to your customers.
How many items will the delivery driver take to the recipient?
The driver will take all items for a specific order going to a single delivery location.
Can a delivery driver take large funeral items?
Large funeral items cannot be delivered using the delivery service.
What does the delivery driver do if the Recipient is not at the delivery location?
The driver will return the item(s) to your floral shop.
Do I have to pay for redelivery?
Yes. The delivery fee will be charged if a driver has to redeliver any item(s).
What if I don't want to use the delivery driver when he/she arrives to pick-up item(s) for delivery?
You can request a new driver.
How do I receive Delivery Confirmation?
Mercury Cloud is integrated with our delivery partners. Orders are confirmed in real-time once they are delivered by the delivery partner.
Is the FTD Delivery Service available in Canada?
Coming soon to Canada.