Test Order Management Program
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The Test Order Management Program measures the quality of delivered floral arrangements to help ensure the entire FTD florist network benefits from a heightened sense that all customers will be provided the same high quality products. Each month, FTD randomly tests a group of member florists using a third-party agency. The secret shopper evaluates the order on quality, accuracy and delivery, and then assesses it over a seven-day period, in conjunction with the FTD 7-Day Satisfaction Guarantee policy. Digital pictures are taken of the arrangements upon receipt and on days three, five and seven to record its freshness. The secret shopper makes notes in the Test Order Management System to track the order’s progress. Depending upon the results, the FTD Quality Assurance Team recognizes the tested florists with a certificate or recommends corrective action. A training program is available for shops that do not pass the test order. Please note that not all member florists have been tested at this time, therefore test data may not be available. Questions? Contact FTD Member Services at 800.788.9000 or email FTD Quality at qsr@FTDi.com for additional information. Do not have an ID and Password? |
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