Suspending / Resuming Mercury

How to Suspend:
FTD Mercury | Mercury Connect | Mercury Cloud | Mercury Direct

How to Resume:
FTD Mercury | Mercury Connect | Mercury Cloud | Mercury Direct


Future Orders While Suspended

As your business partner, FTD is always looking for opportunities to send you more orders. A new process began on February 1, 2015, which now allows you to receive orders for future delivery while your Mercury is on temporary suspension. The future orders will be only for florist-to-florist orders and each is displayed in your Mercury system for review upon returning to the shop. Additionally, the Delayed Response Program (DRP) guidelines will apply to the future orders. View frequently asked questions below.

How will the future order appear to the filling florist in Mercury?
The FTD Mercury dashboard will show the orders immediately in the system for future delivery dates even if the shop is suspended. Florists that have Mercury Point of Sale can view the orders remotely using the mobile app. Unfortunately, there is no remote access for Mercury Direct.
Will the sending florist know that the filling florist is suspended?
Yes, the sending florist will see that the shop is suspended along with the resume date in Florist Link or Florist Link API. Senders should be aware that they should not expect a response from a suspended filling florist until the shop resumes business.
If a filling florist rejects an order for a future delivery date before the suspension is resumed, will that activate the system?
No, rejecting an order will not un-suspend the system. The suspend function can only be deactivated with the resume command.
If a shop resumes business on November 15 at 1:00 pm or later, could they receive orders for delivery that same day?
Yes, once the shop resumes the Mercury, they can receive orders for that day based upon the shop's cut-off time for same day delivery. If it is not feasible to deliver the same day the florist returns to the shop due to product availability, the florist may consider setting the resume date for the next business day to allow time to prepare to accept FTD orders. For example, if a florist returns to the shop on Monday morning, the florist may want to set the resume date/time for first thing Tuesday morning. The resume message can be sent earlier if preparations are completed sooner than expected.
If a florist extends their suspension, what is their responsibility for the future orders in the system that were received according to the original resume date?
If the filling florist extends their suspension, the florist is responsible for any orders that were to be delivered following the original resume date. To reject the orders, the florist will need to access their system. If the orders are not rejected, Delayed Response Program guidelines will apply.
If a filling florist resumes their Mercury at 10:00 am and they are unable to fill an order as requested, does the shop have two hours from the resume time to reject it under the Delayed Response Program guidelines?
Yes, the shop should follow the Delayed Response Program guidelines based on the resume time, not the standard shop open time of 9:00 a.m. The standard time will apply on the following business day. If the shop's resume time is before 9:00 a.m., then the standard shop hours apply as it relates to the Delayed Response Program.
Are FTD.com orders being sent for future delivery dates to suspended shops?
No, the future orders are only being sent florist-to-florist. International, Domestic Retrans and FTD.com orders will not be sent as a future order.
If I am going to be out of the shop starting on a Tuesday, when should I suspend my Mercury?
As a best practice, you should suspend your Mercury at 5:00 p.m. on Monday or at least one hour prior to leaving the shop to make sure all orders are transmitted in this example. By suspending the day before you will officially be out of the shop, it will avoid any orders coming in after the shop closes. The florist will be responsible for any orders that are received before the suspend start time.

Suspending Your System

FTD Mercury - Suspend

To suspend your FTD Mercury system:

  1. On the Mercury Message menu, click Suspend (SUS).
  2. In the Suspend area:
    1. In the From Date field, click the arrow to reveal a calendar, and select the date you want to stop receiving orders.
    2. In the Time field, change the time to the time you want to stop receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until the correct hour displays. Do the same for the minutes and AM/PM.
      IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight.
  3. In the Resume area:
    1. In the To Date field, click the arrow to reveal a calendar, and select the date you want to resume receiving orders.
    2. In the Time field, change the time to the time at which you want to resume receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until it displays the correct hour. Do the same for the minutes and AM/PM.
      IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight.
  4. In the Operator field, click the arrow and select your name from the list.
  5. Click Send.


Mercury Connect - Suspend

To suspend your Mercury Connect system:

  1. On the Mercury Message menu, click Suspend (SUS).
  2. In the Suspend area:
    1. In the From Date field, click the arrow to reveal a calendar, and select the date you want to stop receiving orders.
    2. In the Time field, change the time to the time you want to stop receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until the correct hour displays. Do the same for the minutes and AM/PM.
      IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight.
  3. In the Resume area:
    1. In the To Date field, click the arrow to reveal a calendar, and select the date you want to resume receiving orders.
    2. In the Time field, change the time to the time at which you want to resume receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until it displays the correct hour. Do the same for the minutes and AM/PM.
      IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight.
  4. In the Operator field, click the arrow and select your name from the list.
  5. Click Send.


Mercury Cloud - Suspend

Here are the steps to send a Suspend Message from Mercury Cloud:

  1. In the left sidebar, click Admin Messages.
  2. From the dropdown, select the type of administrative message you'd like to send. The available admin messages are:
    • Suspend
    • Resume
    • Report of Orders Filled
    • Adjustment
    • General
  3. If you choose Suspend, you must do the following:
    • From the dropdown, choose the florist that you want to suspend. The dropdown includes all member codes you have access to.
    • Select the date and time the suspension will start by clicking the calendar and clock icons.
      Tip: To begin the suspension now, click Start Now.
    • Select the date and time the suspension will end by clicking the calendar and clock icons.
    • In the Operator field, type the name associated with your user ID.
    • Click Send to send the administrative message.
      Tip: If you don't want to send the suspend message, click Cancel. Any information you've entered in the order message screen will be removed.


Mercury Direct - Suspend

To suspend your Mercury Direct system:

  1. On the Mercury Direct Main Menu, click the Message menu, and then click Suspend (SUS). The Stop Receiving Orders window opens.
  2. From the Select the Account you wish to Suspend list, select the shop code you want to suspend. If you have multiple shop codes, you can select ALL to suspend all accounts.
  3. In the From Date field, enter the date that you want to stop receiving orders.
  4. In the From Time field, enter the time (on the date that you specified in the From Date field) that you want to stop receiving orders. Then select AM or PM.
    IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight.
  5. In the To Date field, enter the date that you want to resume receiving orders.
  6. In the To Time field, enter the time (on the date that you specified in the To Date field) that you want to resume receiving orders. Then select AM or PM.
    IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight.
  7. In the Operator field, enter your name.
  8. Click Submit to send the message during the next Mercury Direct Communications session. If you want to send the message immediately, click Submit, then click the Transmit Now button on the Mercury Direct Main Menu.


 


 

Resuming Your System

Your system will automatically resume at the date and time specified in the Suspend message. However, you can send a Resume message to resume receiving orders at a different time than the one you originally specified. As with suspending your system, follow the correct procedure for your system type.

FTD Mercury - Resume

To send a resume message on your FTD Mercury system for a different time than in the original Suspend message:

  1. On the Mercury Message menu, click Resume (RES).
  2. In the Resume area:
    1. In the To Date field, click the arrow to reveal a calendar, and select the date you want to resume receiving orders.
    2. In the Time field, change the time to the time at which you want to resume receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until the correct hour displays. Do the same for the minutes and AM/PM.
      IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight.
  3. In the Operator field, click the arrow and select your name from the list.
  4. Click Send.


Mercury Connect - Resume

To send a resume message on your Mercury Connect system for a different time than in the original Suspend message:

  1. On the Mercury Message menu, click Resume (RES).
  2. In the Resume area:
    1. In the To Date field, click the arrow to reveal a calendar, and select the date you want to resume receiving orders.
    2. In the Time field, change the time to the time at which you want to resume receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until the correct hour displays. Do the same for the minutes and AM/PM.
      IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight.
  3. In the Operator field, click the arrow and select your name from the list.
  4. Click Send.


Mercury Cloud - Resume

To send a resume message in Mercury Cloud for a different time than in the original Suspend message:

  1. From the dropdown, choose the florist's access that you want to resume. The dropdown includes all member codes you have access to.
  2. Select the date and time when the florist's access will resume by clicking the calendar and clock icons. TIP: To resume the member's access, click Resume Now.
  3. In the Operator field, type the name associated with your user ID.
  4. Click Send to send the administrative message.
    TIP: If you don't want to send the message, click Cancel. Any information you've entered in the order message screen will be removed.


Mercury Direct - Resume

To send a resume message on your Mercury Direct system for a different time than in the original Suspend message:

  1. On the Mercury Direct Main Menu, click the Message menu, and then click Resume (RES).
  2. From the Select the Account you wish to Resume list, select the shop code you want to resume. If you have multiple shop codes, you can click ALL to resume all accounts.
  3. If you want to resume receiving orders immediately, click Resume Now. If you want to specify a specific time and date that you want to resume receiving orders, continue to the next step.
  4. In the Resume Date field, enter the date that you want to resume receiving orders.
  5. In the Resume Time field, enter the time (on the date that you specified in the Resume Date field) that you want to resume receiving orders. Then select AM or PM.
    IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight.
  6. In the Operator field, enter your name.
  7. Click Submit to send the message during the next Mercury Direct Communications session. If you want to send the message immediately, click Submit, then click the Transmit Now button in the main menu.