Frequently Asked Questions

When is the FTD Clearinghouse Statement mailed out?
FTD will mail your statement either on the 10th or 20th of the month. If you owe FTD, you will receive your statement on the 10th of the month and payment is due on the 25th of the month, regardless of weekends and holidays. If FTD owes your shop money, your FTD Clearinghouse Statement and payment check will be mailed on the 20th of the month.
Can I sign-up to receive payments from FTD as a direct deposit?
Yes. For information about how to sign up for Electronic Funds Transfer (EFT) payments, contact Member Services at 800.788.9000.
How do I change my bank account information for Electronic Fund Transfer (EFT)?
You should fax a copy of a voided check signed by the owner to 630.719.2601.
What is the due date for the payment of the FTD Statement?
If you owe FTD, the payment is due by the 25th of the month, regardless of weekends and holidays.
How can I stop receiving a paper statement?
You can sign up to receive a paperless statement at FTDi.com within the FTD Clearinghouse Statement section. Unless you have opted out of receiving a paper statement, you will receive your monthly detail in the mail.
What is the address to mail the payment for my FTD Statement?
U.S. Members can mail their payments to:
Florists' Transworld Delivery, Inc.
Lockbox #774440
4440 Solutions Center
Chicago, IL 60677-4004

Canadian Members can mail their payment to:
FTD Canada
P.O. Box 57480
Station A
Toronto, ON, Canada M5W 5M5
What are my options to avoid paying a convenience fee for customer service assisted payments to my Clearinghouse Statement?
FTD has several other ways to pay your monthly Clearinghouse Statement which have NO FEES associated with it:
  • Pay by electronic check online.
  • Sign up for Electronic Funds Transfer (EFT) and have your Clearinghouse Statement monthly balance due automatically debited from your bank on the 25th of the month.*
  • Mail in a check to the lockbox address listed on your Clearinghouse Statement payment coupon.
*EFT sign-up is available on FTDi.com or call FTD Member Services to have an EFT form faxed or emailed to you. For more information, contact FTD Member Services at 800-788-9000.
What is the convenience fee if I pay my FTD Clearinghouse Statement debit balance by credit card?
Effective November 8, 2015, the following table reflects the fees associated to pay your FTD Clearinghouse Statement by credit card. Please note the additional $25.00 convenience fee will only be added to any FTD Customer Service assisted payments.

When is the latest that I can pay my statement balance before a $50 late fee and an interest fee is charged?
Payments have to be received by FTD before the 5th of the month before an interest fee will be applied to the balance due.
What is the interest fee on late balances?
The interest fee is 2.75% of the balance due to FTD. The minimum interest fee charged will be $59. If 2.75% exceeds $59, that amount will be charged instead of $59. As an example, if the balance due was $2,500, the interest fee that will be charged is $68.75 vs. $59.00.
How can I earn rebates?
All shops are eligible to receive rebates under the Dollars and Scents program offered by FTD. There are only two requirements you must meet each month:
  • 20 outgoing FTD orders for the calendar month on your Combined Report per each FTD Member Code.
  • Full payment of FTD Statement balance must be received by FTD by the 25th of the month.
What is the reciprocity fee?
Florists with a ratio of incoming to outgoing orders of 3 to 1 or greater during any given month will be charged a 5% Clearinghouse surcharge on all incoming orders. This surcharge will remain in effect during any future month in which the ratio is greater than 3 to 1.
How many orders are required to be sent out each month by my shop?
All florists are required to send a minimum of 20 FTD outgoing orders each calendar month. The orders are reported by calendar month on your Combined Report in the FTD Clearinghouse Statement. If this requirement is not met, you will be charged a "Low Sending Fee" of $19.95 U.S./$22.95 CAN on the statement.
How Do I Send a Report of Orders Filled (ROF) REC Message in Mercury Point of Sale?
  1. On the Mercury Message menu, click Rec Message List (REC). The REC Message List window opens.
  2. In the Store Name field, click the arrow and choose the store from which you are sending this message.
  3. In the Sending Florist column, type the sending shop code (the shop that sent you the order) and press TAB. You can type the code in one of the following formats: NN-NNNNAA or NNNNNNAA where N is a number and A is a letter. For example, 90-1234AA. You may click the Search button to perform a Florist Search.
  4. To change the delivery date, click to the right side of the Delivery Date column to reveal two sets of arrows. Highlight the Month with your mouse, then click the up and down arrows until the correct month displays. Do the same for the Day and Year. Or, click the arrow to reveal a calendar and click on the delivery date.
  5. In the Recipient column, type the full name of the person who received the order.
  6. Click to the right side of the Occasion column to reveal a down arrow. click the arrow and select the occasion for this order.
  7. In the Order Amount column, enter the total price of the order. You may click to the right side to reveal the calculator icon to help you compute the price.
  8. Click Save to save your Rec Message List. The next time you open this window, it will contain all saved Rec messages. You can then click Send at any time when you are ready to send your Rec Message List to the FTD Clearinghouse.

It is strongly recommended that you send your REC Message List before the end of each month so your Combined Report Statement will be correct.

How Do I Send a Report of Orders Filled (ROF) REC Message in Mercury Direct?
  1. On the Mercury Direct main menu, click the Message menu, and then click Report orders filled (REC). The Report of Orders Filled window opens.
  2. From this window you can enter several orders so that you can send them at one time in a batch. To add an order to the list, complete the order information in the Edit Orders Filled section of the window. To enter the first order:
    1. From the Your Code list, select which of your stores filled the order (if you have multiple stores).
    2. In the Other Florist field, enter the sending florist's florist code. When you exit this field, the text field below will populate with the sending florist's shop information.
    3. In the Delivery Date field, enter the delivery date on the order.
    4. In the Recipient field, enter the initials of the order recipient. You can enter up to three characters in this field.
    5. From the Occasion list, elect the occasion for this order.
    6. In the Price field, enter the total price of the order, including taxes and delivery charges.
    7. Click Add to add the order to the list.
    8. At this point, you can either repeat this procedure to add another order to the list, or you can enter your name in the Operator field and then click Submit to send the message to the FTD Clearinghouse.
Where can I download additional Report of Orders Filled (ROF) forms?
Click here to download the form and make sure you input your member number and shop information before mailing back to FTD. If we do not have your member number at a minimum, we will not be able to report your orders.
What is the cutoff date for submitting Report of Orders Filled (ROF) forms?
If mailing a Report of Orders Filled (ROF) form, the cutoff is the last business day of the month by 3 pm CST. If reporting the order through Mercury, the order should be sent as an "REC" and it must be sent by the last day of the month by 11 pm CST.
What is the mailing address for ROF forms?
Mail the ROF forms to arrive at FTD by the last business day of the month to:
FTD
Attention: Data Control
3113 Woodcreek Drive
Downers Grove, IL 60515
Can I fax my ROF form?
Faxes are only accepted in an emergency situation since they must be hand keyed. The fax number is 630.719.2702 and must be received by 3:00 P.M. CST on the last business day of the month.